We only entertain replacement requests, that too if the request is raised within 24 hours of delivery. In other words, we SHALL NOT entertain any replacement requests, after 24 hours from the date of delivery of the product.

 Before making any request for replacement, kindly note that we shall process the request for replacement or return only under the following circumstances:

1. If the supplied product has a manufacturing defect.
2. The product supplied is different from the product ordered.
3. The product supplied must not have been used or worn out.
4. The customer must return it in the same original packing in which it was received. Needless to mention that the original packing must not have been broken or soiled.
5. The customer must supply proof of purchase or receipt of the product.
6. The customer must provide video proof of opening the package and receiving the damaged or another product.

 Nevertheless, the customers shall not be eligible for a replacement under the following circumstances:

1. The product must be non-consumable, i.e., any item which is consumable like incense sticks, etc. can neither be replaced nor returned/exchanged under any circumstance,
2. Customization or customized pooja boxes and items.

 Process of Replacement:

1. When requesting a replacement, the customer shall share a receipt or proof of purchase along with the product’s opening video (in case of a broken or different product received).
2. We will bear transportation costs for return and replacement.
3. The customer shall pack the product with due care. If the product received at the vendor's premises is damaged or worn out, the customer shall not be eligible for a replacement.
4. Once the returned item is received and inspected, we shall notify the customer through email that we have received your returned item(s). We shall also notify you of the approval or rejection of your replacement through email.
5. The replacement will be sent out within 5-7 business days upon receiving the returned product.
6. For any query or delay in the replacement process, don't hesitate to contact us at 9910212007.

 Process of Refund:

1. Refunds will only be processed if the product that has to be replaced is not in stock.
2. Once the returned item is received and inspected, we shall notify the customer through email that we have received your returned item(s). We shall also notify you of the approval or rejection of your refund through email.
3. The replacement will be sent out within 5-7 business days upon receiving the returned product.
4. For any query or delay in the process, don't hesitate to contact us at 9910212007.